Privacy Policy

At Medacsi Care, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

1. Information We Collect

1.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Create an account
• Place an order
• Subscribe to our newsletter
• Contact customer support
• Participate in surveys or promotions

This information may include:

• Full name
• Email address
• Phone number
• Shipping and billing address
• Payment information (processed securely through our payment processor)

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website
• Device type and screen resolution

1.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. For more information, please see our Cookie Policy.

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 Order Processing and Fulfillment

• Process and fulfill your orders
• Send order confirmations and shipping updates
• Handle returns and exchanges
• Provide customer support

2.2 Communication

• Send promotional emails and newsletters (with your consent)
• Respond to your inquiries and requests
• Send important updates about our services
• Conduct surveys and gather feedback

2.3 Website Improvement

• Analyze website usage and trends
• Improve website functionality and user experience
• Develop new products and services
• Prevent fraud and enhance security

2.4 Legal Compliance

• Comply with legal obligations
• Protect our rights and property
• Enforce our terms and conditions
• Resolve disputes

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

3.1 Service Providers

We work with trusted third-party service providers who help us operate our business:

• Payment Processors: To process secure payments
• Shipping Companies: To deliver your orders
• Email Service Providers: To send newsletters and notifications
• Analytics Providers: To analyze website traffic and behavior
• Customer Support Tools: To provide better customer service

3.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders or legal processes
• Law enforcement requests
• Protection of our legal rights
• Prevention of fraud or illegal activities

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Security

We implement industry-standard security measures to protect your personal information:

• SSL Encryption: All data transmitted between your browser and our servers is encrypted
• Secure Payment Processing: We use PCI-DSS compliant payment processors
• Access Controls: Limited employee access to personal information
• Regular Security Audits: We regularly review and update our security practices
• Data Backup: Regular backups to prevent data loss

5. Your Privacy Rights

You have the following rights regarding your personal information:

5.1 Access and Portability

• Request a copy of your personal information
• Receive your data in a portable format

5.2 Correction and Update

• Update or correct inaccurate information
• Modify your account details at any time

5.3 Deletion

• Request deletion of your personal information
• Close your account permanently

5.4 Marketing Preferences

• Opt-out of promotional emails at any time
• Unsubscribe from newsletters using the link in emails
• Manage your communication preferences in your account

5.5 Cookie Management

• Control cookies through your browser settings
• Opt-out of third-party tracking

To exercise any of these rights, please contact us using the information below.

6. Data Retention

We retain your personal information only for as long as necessary to:

• Fulfill the purposes outlined in this Privacy Policy
• Comply with legal and regulatory requirements
• Resolve disputes and enforce our agreements
• Maintain accurate business records

When your information is no longer needed, we securely delete or anonymize it.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

8. Children's Privacy

Our website and services are not intended for children under 13 years of age. We do not knowingly collect personal information from children. If we discover that we have inadvertently collected information from a child under 13, we will delete it immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our website, you consent to such transfers.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending email notifications for significant changes

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

11. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: Request information about data collected about you
• Right to Delete: Request deletion of your personal information
• Right to Opt-Out: Opt-out of the sale of personal information (we do not sell personal information)
• Right to Non-Discrimination: Not be discriminated against for exercising your rights

12. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

• Right to Access: Request access to your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your data
• Right to Restriction: Restrict processing of your data
• Right to Data Portability: Receive your data in a portable format
• Right to Object: Object to certain types of processing
• Right to Withdraw Consent: Withdraw consent at any time