Frequently Asked Questions
Are Your Prices Competitive?
Yes, Medacsi Care is committed to offering high-quality medical supplies at affordable and competitive prices. We work directly with manufacturers to ensure our customers receive the best value on every purchase.
How fast is your shipping?
We offer same-day dispatch for orders placed before 2 PM. Standard shipping takes 1-3 business days, with express overnight options available for urgent medical needs.
Do you ship internationally?
We currently ship to all states within the USA only. We do not offer international shipping at this time. However, we deliver to all 50 states with our standard and express shipping options.
What are your shipping costs?
Shipping costs are calculated based on weight, dimensions, and destination. We offer free standard shipping on orders over $500 within the continental US.
Can I track my shipment?
Absolutely! You’ll receive tracking information via email once your order ships. You can track your package in real-time through our website or the carrier’s tracking system.
Are all products FDA approved?
Yes, all our medical devices and equipment meet FDA standards and regulations. We only source from certified manufacturers with proper FDA clearances and registrations.
Do you offer bulk discounts?
Absolutely! We offer attractive bulk pricing for healthcare facilities, clinics, and organizations. Contact our sales team for custom quotes based on your volume requirements.
Can I cancel or modify my order?
Orders can be modified or cancelled within 30 minutes of placement. After this window, please contact customer service as some items may have already entered the fulfillment process.
Do you offer product warranties?
Yes, all products come with manufacturer warranties. Extended warranty options are available for most equipment. Warranty terms vary by product category and manufacturer specifications.
What are your customer service hours?
Our support team is available Monday through Saturday, 9:00 AM – 6:00 PM (Eastern Time).
Messages received outside these hours will be answered the next business day.
Discover Trusted Products That Empower Your Every Step
At Medacsi Care, we specialize in medical equipment that restores independence, comfort, and confidence. Whether you’re shopping for yourself or a loved one, our curated selection of mobility aids is designed to meet real-life needs with safety and dignity.
Need help choosing the right product? Our team is here to guide you every step of the way.