Our Refund Policy

At Medacsi Care, we stand behind the quality of our medical equipment and supplies. If you're not completely satisfied with your purchase, we offer a comprehensive refund policy to ensure your peace of mind.

Refund Eligibility

To be eligible for a refund, your item must meet the following conditions:

• Item must be returned within 30 days of delivery
• Item must be unused and in its original condition
• Item must be in the original packaging with all accessories and manuals
• Proof of purchase (order number or receipt) must be provided
• Item must not be on our non-returnable items list

Non-Refundable Items

For health, safety, and hygiene reasons, certain items cannot be returned or refunded once opened:

• Personal care items (e.g., thermometers, blood pressure monitors once used)
• Opened medical supplies and disposable items
• Custom or personalized medical equipment
• Items marked as "Final Sale" or "Non-Returnable"
• Gift cards and downloadable products

How to Request a Refund

Follow these simple steps to request your refund:

Refund Processing

Inspection Period

Once we receive your returned item, our team will inspect it to ensure it meets the refund eligibility criteria. This inspection typically takes 2-3 business days.

Refund Timeline

• Inspection: 2-3 business days after we receive the item
• Approval: You'll receive an email notification once approved
• Processing: Refund initiated within 1 business day of approval
• Credit: 5-7 business days for the refund to appear in your account

Refund Method

Refunds will be issued to your original payment method:

• Credit/Debit Cards: Refunded to the original card used for purchase
• PayPal: Refunded to your PayPal account
• Other Payment Methods: Refunded using the same method of payment

Special Circumstances

Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately. We'll provide a full refund or replacement at no additional cost, including return shipping.

Wrong Item Received

If we sent you the wrong item, we'll cover all return shipping costs and send you the correct item or provide a full refund.

Late or Missing Refunds

If you haven't received your refund yet:

1. Check your bank account again
2. Contact your credit card company (it may take time for refunds to post)
3. Contact your bank (processing times vary)
4. If you've done all of this and still haven't received your refund, contact us at sales@medacsicare.com

Partial Refunds

Partial refunds may be granted in the following situations:

• Items showing obvious signs of use
• Items not in original condition or with missing parts not due to our error
• Items returned more than 30 days after delivery
• Items with missing packaging or accessories

Exchanges

We're happy to exchange defective or damaged items for the same product. If you need to exchange an item for a different product, please return the original item for a refund and place a new order.

Shipping Costs

• Returns due to defect/damage: We cover return shipping costs
• Wrong item shipped: We cover return shipping costs
• Change of mind: Customer responsible for return shipping
• Original shipping costs: Non-refundable unless the return is due to our error

Contact Information

For any questions regarding refunds, please contact our customer service team:

Email: support@medacsicare.com

Phone: +1 (912) 556-6160

• Hours: Monday - Friday, 9:00 AM - 6:00 PM EST

International Returns

Last Updated: Mon 3 Nov 2025
This Refund Policy may be updated from time to time. Please review it periodically.