Returns, Refunds & Cancellation Policy
At Medacsi Care, we prioritize customer satisfaction and public health safety. Please read this policy carefully to understand your rights and our procedures for returns, refunds, and order cancellations.
⏰ Order Cancellation – Full Refund
Cancel within 30 minutes of placing your order for a 100% refund.
After 30 minutes, cancellation fees will apply as processing has begun.
1. Eligibility for Returns
Customers may request a return within 7 days of delivery if:
- The product received is not the same as ordered
- If there’s any part missing from the order
Return Conditions
To be eligible for return, the item must be:
- Unused – No signs of use or wear
- Unassembled (if applicable)
- In original packaging with all manuals, tags, and accessories included
⚠️ Important Notice
We reserve the right to deny any return that does not meet these conditions.
2. Non-Returnable & Non-Refundable Items
Due to health, safety, and hygiene regulations, the following items cannot be returned or refunded once opened or used:
- Wheelchairs
- Walkers
- Rollators
- Shower & toilet support equipment
- Blood pressure monitors
- Glucose monitors and medical test strips
- Any product that shows signs of use, wear, or assembly
- Sale and clearance items
⚠️ Health & Safety Notice
Opened or used medical items cannot be resold for hygiene and patient-safety reasons. Your safety and the safety of others is our priority.
3. Damaged or Defective Products
If your product arrives damaged, please follow these steps:
- Notify us within 48 hours of delivery
- Provide clear photos or video of:
- The damaged item
- The product packaging
- Any visible defects
What Happens Next?
Once we review and confirm the issue:
- A replacement will be shipped at no cost, or
- A return authorization will be issued (depending on the case)
⚠️ Verification Required
Refunds are not issued immediately for damaged claims. Verification is required to prevent fraudulent claims and ensure fair processing.
4. Return Approval Process
Follow these steps to request a return:
⚠️ Important
Return shipments without authorization will be rejected. Always wait for approval before sending items back.
5. Refund Method & Processing Time
All approved refunds follow these guidelines:
- Refunds are issued only to the original payment method
- Processing time depends on your bank or card provider (typically 5–10 business days)
- Shipping fees are NOT refundable unless the return is due to our error
⚠️ Banking Note
The time it takes for your refund to appear in your account depends on your bank or card provider’s processing time. If you haven’t received your refund after 10 business days, please contact your bank.
6. Contact Information
To request a return or ask questions about our policy, contact our support team:
📧 Email Support
Email: support@medacsicare.com
Please Include:
- Full Name
- Order Number
- Issue Description
- Clear Photos or Video Evidence
Our support team will assist you through each step of the return process.
⚠️ Important Notice (Please Read)
🏥 Medical Equipment Safety Standards
Because we supply medical and mobility equipment, we must follow strict public health safety standards.
Opened, assembled, or used items cannot be accepted for return under any circumstance.
Your safety and hygiene are our priority. Thank you for understanding.
📋 Quick Summary
- Cancellation: Full refund within 30 minutes of order
- Returns: 7 days for wrong/missing items only
- Damaged Items: Report within 48 hours with photos
- Authorization Required: Must get approval before returning
- No Returns: Used, opened, or assembled medical equipment
- Refund Time: 5-10 business days to original payment method
Need Help with a Refund?
Our customer support team is here to assist you with any refund-related questions
Email: sales@medacsicare.com
Last Updated: 9 November 2025
This Returns, Refunds & Cancellation Policy may be updated from time to time. Please review it periodically for any changes.