Last Updated: 31 July 2025
Order Processing
Processing Time: Orders placed before 2 PM EST (Mon-Fri) ship same business day. Weekend/holiday orders ship next business day.
Address Changes: Must be requested within 1 hour of order placement. After shipment: $15 fee applies.
Backorders: For high-demand items (wheelchairs, Rollator Walkers), we'll email ETA within 24 hours.
Shipping Methods & Costs
Order Value | Standard (3-7 days) | Expedited (2-3 days) | Express (1-2 days) |
---|---|---|---|
Under $99 | $9.95 | $19.95 | $29.95 |
$99-$124.99 | $6.95 | $16.95 | $26.95 |
$125+ | FREE | $14.95 | $24.95 |
Notes:
- Alaska/Hawaii: +$15-$25 surcharge
- Freight items (wheelchairs/shower chairs): Custom quoted
- Medical monitors: +$12 for thermal packaging
Delivery Timelines
- Continental USA: 1-7 business days (after processing)
- Remote Areas: +3-5 business days (Alaska/Hawaii/territories)
- Freight Deliveries: Scheduled via phone/email (1-3 weekdays lead time)
- Weather Delays: Real-time alerts via email/SMS
Special Circumstances
⚠️ Tariff Notice: Rates subject to change due to 2025 medical import tariffs (up to 35%)
- Military/APO: USPS Priority only (no express)
- Backorders: Cancel anytime before shipment
International Shipping
Currently shipping only to U.S. territories:
- Puerto Rico & Guam via USPS Priority Mail
- No wheelchairs/walkers (customs restrictions)
- Duties/taxes calculated at checkout
- 7-14 day estimated delivery
Order Tracking & Support
Tracking: Sent via email/text upon shipment
Issue Resolution:
- Damaged items: Report within 48 hrs with photos
- Lost packages: Report after 7 business days delay
📞 Phone: +1 (912) 556-6160 (9AM-6PM EST)
✉️ Email: support@medacsicare.com
🕒 Response Time: Within 2 business hours
Important Disclaimers
- 🔑 Signature Required: All orders $500+
- 📦 PO Boxes: Standard shipping only
- 🏥 Medical Devices: Include FDA compliance docs
- 🎄 Holiday Periods: Add 2-3 processing days (Nov-Jan)