Frequently Asked Questions

Yes, we provide discounts on bulk orders. Please contact our sales team at sales@medacsicare.com or call +1 (912) 556-6160 for more information.

No, Medacsi Care prides itself on transparent pricing. The price you see at checkout is the price you pay. There are no hidden fees.

Medacsi Care partners with trusted manufacturers meeting strict quality standards. All products undergo rigorous testing and are certified to meet industry requirements.

Your satisfaction is our priority. Contact customer service within 30 days for replacements or refunds.

Most orders ship within 24 hours. Delivery typically takes 3-7 business days. Expedited options available.

Yes, free standard shipping on orders over $100. Flat fee for smaller orders.

Yes. You'll receive a tracking number via email once shipped.

We offer a 30-day return policy on most items. Products must be unused, in original packaging, and accompanied by proof of purchase. Certain items like opened personal care products cannot be returned for health and safety reasons.

Contact our customer service team at support@medacsicare.com or call +1 (912) 556-6160 to receive a return authorization and shipping label.

Once we receive and inspect your return, refunds are processed within 5-7 business days. The refund will be issued to your original payment method.

No, you can checkout as a guest. However, creating an account allows you to track orders, save addresses, view order history, and receive exclusive offers.

Yes, we use industry-standard SSL encryption to protect your personal and payment information. We never store credit card details on our servers.

Click "Forgot Password" on the login page, enter your email address, and we'll send you a password reset link immediately.

We offer a comprehensive range of medical equipment including wheelchairs, walkers, rollators, blood pressure monitors, glucose meters, shower chairs, commode chairs, mobility scooters, and various daily living aids.

Yes, all products include detailed instruction manuals. Many also come with setup videos and customer support to help you get started.

Yes, we stock replacement parts for most of our products. Contact us with your product model number and we'll help you find the right parts.

You can reach us by phone at +1 (912) 556-6160, email at support@medacsicare.com, or through our live chat on the website.

Our customer support team is available Monday through Friday, 9:00 AM to 6:00 PM EST. For urgent matters, you can email us anytime and we'll respond within 24 hours.

Yes! Our knowledgeable support team can help you choose the right medical equipment based on your specific needs. Just give us a call or send us an email with your requirements.

Currently, we do not bill insurance directly. However, we can provide detailed invoices that you can submit to your insurance company for potential reimbursement.

We accept Visa, MasterCard, American Express, Discover, and bank transfers for bulk orders. All payments are processed securely through encrypted channels.

Currently, we do not offer financing options. All purchases must be paid in full at the time of order. However, you may use your credit card's payment plan features if available.

Yes, most of our durable medical equipment comes with manufacturer warranties ranging from 1 to 5 years depending on the product. Warranty details are provided with each product listing.

Each product comes with maintenance guidelines in the instruction manual. Regular cleaning, proper storage, and periodic inspections will help extend the life of your equipment.

Contact us immediately with your order number and warranty information. We'll arrange for repair or replacement at no cost if the issue is covered under warranty.